Shipping Information for Canada
New Earth Nutraceutical is a Canadian company serving customers worldwide since
2014 and ships to over 185 different countries! All NEN orders are shipped directly from
our warehouses in the US. Please see below information about the country selected.
Available shipping methods
DHL, USPS, UPS, Global Post
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free
limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary
from the order date to the customs clearance date.
Please check with your local customs office in Canada to see if you can import the
items, and if any additional licenses or permits are needed.
Customs Information
For the shipments arriving in Canada on or after July 1st, 2020, the import tax
exemption threshold will change to CAD 40.00 and the import duty exemption
threshold will change to CAD 150.00.
For information about customs, import duties, etc., visit: Canada Border Services
Agency,Canada Post's Customs Requirements
Shipping
All NEN orders are shipped out from our US warehouses to your country.
The Estimated Delivery window provided by NEN reflects the most standard delivery.
However, some orders may occasionally be subject to longer transit time, Customs
hold, or any other unforeseen complications outside of NEN’s control.
USPS – shipping within USA
UPS – shipping within the USA
Global Post: NEN will allocate the quickest and most affordable shipping carrier
in your region, UPS or Global Post. Please refer to the shipping service detail
below for each carrier option.
DHL: DDP (Delivered Duties Paid) service is now available for shipments to
Canada. All duties, taxes, and import fees are pre-collected at the time of
checkout to expedite Customs Clearance; no further payments are required at
the time of delivery.
For shipping related inquiries regarding DHL Express orders, please contact the
DHL Express Customer Service at 800-225-5345.
Restrictions
At NEN, we respect the rules and regulations of Canadian government and do our best
to block Customs prohibited products from our site. However, please be aware, the
following substances are not allowed to be imported into the Canada: DHEA, growth
hormones, Vitamin K
In general, a maximum of a 90-day supply of supplements is allowed for import into
Canada.
Customs Laws & Vitamin D Products
Only vitamin D products not exceeding 2500 IU and not exceeding a 90-day supply are
available for customers in Canada due to government regulations. We apologize for any
inconvenience as this is beyond our control.
Contact Us
To get connected with New Earth Nutraceutical’s customer service, please email info@newearthnutraceutical.com.